Returns

Need to make a return? We’ve made it simple!

All returns now go through our online Returns Portal.

For a size exchange, please follow the standard return procedure and then place a new order with the correct size.

Returns are accepted within 30 days for products purchased from us.scarpa.com or ca.scarpa.com that are in new, unused condition.

Processing Times

  • U.S. returns are processed within 10–15 business days once received.
  • Canadian returns are processed within 15–20 business days once received.
  • Refunds will be issued to the original form of payment (shipping charges are non-refundable).

General Policy

  • Returns must be initiated within 30 days of purchase.
  • Items must be in new, unused condition.
  • Only items purchased directly from SCARPA North America (us.scarpa.com or ca.scarpa.com) are eligible for return. We cannot process returns for items purchased from Amazon or other third-party retailers.
  • Sorry, we do not accept worn or used products.
  • Please return items in a shipping box to avoid unnecessary re-packaging fees.

U.S. Customers (Lower 48 States)

  • Use our Returns Portal to generate a prepaid return shipping label.
  • A flat $8 restocking fee will be deducted from your refund, per return.

U.S. Customers (Outside the Lower 48)

  • Please initiate your return in our Returns Portal.
  • You’ll ship your package with the carrier of your choice to our Boulder, CO address.
  • No restocking fee will be applied.

Return Address:
SCARPA North America, Inc.
Returns Department
3550 Frontier Avenue Unit E
Boulder, CO 80301 USA

Canadian Customers

  • Please initiate your return in our Returns Portal.
  • Customers are responsible for return shipping to our Canadian warehouse.
  • No restocking fee will be applied.

Return Address:
NRI
Attn: SCARPA Returns
19358 – 24th Avenue
Surrey, B.C., Canada V3Z 3S9

Pro & EP Program Returns

  • Pro and EP orders placed on SCARPA North America (us.scarpa.com or ca.scarpa.com) are eligible for return may be returned within 30 days if new and unused.
  • Please initiate your return in our Returns Portal.
  • Customers are responsible for return shipping.
  • A 5% restocking fee will be deducted from your refund.

Refunds

Refunds are processed after the returned item is received and inspected.

Once your return is delivered to our facility, please allow 10–15 business days for inspection and processing. If the return meets our policy requirements, a refund will be issued to your original form of payment.

Please note:

  • We are unable to issue refunds before the item is returned and received.
  • Items that show signs of use, wear, or damage may not be eligible for a refund.
  • If a return does not meet our policy requirements, it may be sent back to you.

After a refund is issued, it may take several additional business days for the credit to appear on your statement, depending on your bank or credit card provider.

Initiating a chargeback before a return is completed may delay resolution, as the transaction is then handled through your bank and is no longer within our control.

Frequently Asked Questions

FAQ

What does “new, unused condition” mean?

Products must be returned in the same condition you received them: unworn, unused, and with original tags/packaging intact. Once footwear has been worn outside, it is considered used and is not eligible for return.
How do I start a return?

Go to our Returns Portal at https://na-scarpa.loopreturns.com or log in to your us.scarpa.com or ca.scarpa.com account and select the "Returns" link at the top of the page. Follow the on-screen steps to generate your return authorization.
Do I get a return label?

• U.S. (lower 48): Yes, you’ll receive a prepaid label through the portal. An $8 restocking fee will be deducted from your refund.
• U.S. (outside the lower 48): No label provided; you’ll ship with your carrier of choice to our Boulder, CO warehouse. No restocking fee applies.
• Canada: No label provided; you’ll ship with your carrier of choice to our Surrey, BC warehouse. No restocking fee applies.
• Pro & EP orders: No label provided; customers cover return shipping. A 5% restocking fee applies.
Where do I ship my return?

• U.S. (outside the lower 48):
SCARPA North America, Inc.
Returns Department
3550 Frontier Avenue Unit E
Boulder, CO 80301 USA
• Canada:
NRI
Attn: SCARPA Returns
19358 – 24th Avenue
Surrey, B.C., Canada V3Z 3S9
What is the status of my return?

You’ll receive email updates as your return moves through the process. You can also log in to the Returns Portal to check status at any time.
Can I do an exchange?

We do not process direct exchanges. If you need a different size or product, please place a new order at us.scarpa.com or ca.scarpa.com. Once your return is processed, your refund will be issued back to your original payment method.
When will I get my refund?

• U.S. returns are processed within 10–15 business days after they arrive at our warehouse.
• Canadian returns are processed within 15–20 business days after they arrive at our warehouse.
Refunds go back to your original payment method (shipping charges are non-refundable).