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VOLUNTARY PRODUCT RECALL
Fall 2017 Maestrale RS and Maestrale Ski Boots
September 13, 2019
Fall 2017 Ski Boots
Product Names: Maestrale RS & Maestrale
Product references: 12046/501.1 & 12047/501.1
SCARPA North America has elected to voluntarily recall all Fall 2017 Maestrale and Maestrale RS ski boots. It appears that under certain conditions, the boot shell may crack, which may render the boots unusable for skiing.
Please note that this recall applies only to the Fall 2017 Maestrale or Maestrale RS models purchased in North America. It does not apply to any other Maestrale or Maestrale RS models. Below is a guide on how to identify the Fall 2017 models.
SCARPA North America is asking all consumers who have purchased Fall 2017 Maestrale and Maestrale RS ski boots in North America to cease using them immediately and return them to SCARPA North America as soon as possible for repair.
If you have any Fall 2017 Maestrale and/or Maestrale RS ski boots, please email SCARPA North America at [email protected] with the following information:
- First Name:
- Last Name:
- Phone Number:
- Complete Shipping Address:
- Model:
- Size:
You may also call SCARPA North America toll-free at 866-998-2895 from 8 a.m. to 5 p.m. MST Monday through Friday.
Thank you in advance, and SCARPA North America apologizes for any inconvenience this causes you.
BOOT IDENTIFICATION GUIDE
Click here to watch a video for how to identify Fall 2017 Maestrale RS & Maestrale Ski Boots, or continue reading below.
Step 1 – Determine if your boot model is potentially affected by this voluntary recall.
The affected models are the Fall 2017 production of the boots below. (Please note that the Fall 2018 and 2019 production of these boots are NOT affected.)
Image 1: Maestrale RS – 12046/501.1
Image 2: Maestrale – 12047/501.1
Step 2 – If you have one of the above models, determine if yours is from the Fall 2017 production season.
There are two methods to determine whether or not your Maestrale RS or Maestrale ski boots were produced in Fall 2017, and thereby subject to this voluntarily recall. See below for instruction on how to look for Fall 2017 production.
Method #1: Do you have the box?
If you have the original box the boots came in, check the box label to see if it says “172” as illustrated in the picture below (Figure 1). If your box has “172” where shown in the red circle, it is affected by this recall. If it says “182”, it is NOT affected by this recall. If you do not have the original box, OR your box has a different type of label, please proceed to identification method #2.
Figure 1:
172 = Fall 2017 Production = RECALL
182 = Fall 2018 Production = OK
Method #2: Look at the shell
Remove your liners from the shell.
Look inside the shell, on the inside of the boot, in the area shown here (Figure 2) below the size indication in Maestrale RS and on the opposite side of the size indication in Maestrale. If there is a series of “dots” molded in this area (Figure 3 & 4), then that indicates Fall 2018 production and your boots are NOT affected by the recall. (Please note that this could be one or more “dots”). If your boots have NO “dots” molded in this area (Figure 5 & 6), then they are part of the Fall 2017 production batch and ARE subject to this recall.
Figure 2:
Look inside the shell where the red arrow is pointing for "dots" molded in to the shell
No dots = Fall 2017 Production = RECALL
Dots = Fall 2018 Production = OK
Figure 3 & 4:
Example with dots = OK (Fall 2018 Production) & NOT subject to recall
Figure 5 & 6:
Example of NO dots = RECALL (Fall 2017 Production) & Subject to recall!
FAQs
Important Questions and Answers Regarding the Voluntary Recall of the
SCARPA Fall/Winter 2017 Maestrale and Maestrale RS Men’s Ski Boots
What is SCARPA’s announcement concerning the SCARPA Fall 2017 Maestrale and Maestrale RS men’s ski boots about?
SCARPA is conducting a voluntary product recall on all Fall 2017 Maestrale RS and Maestrale men’s ski boots (the “Fall 2017 Maestrale Line”). Under certain conditions, the shells of the Fall 2017 Maestrale Line may crack, which may render the boots unusable for skiing. Consumers should immediately cease all use of the boots and return the boots to SCARPA North America as soon as possible for repair and replacement of the shell.
Which SCARPA products are subject to the voluntary recall?
The SCARPA products subject to the voluntary recall are the Fall 2017 Maestrale and Maestrale RS men’s ski boots. Please see the notice posted above on this page for additional information and photographs of the recalled products.
Why has SCARPA voluntarily recalled the Fall 2017 Maestrale RS and Maestrale ski boots?
To prevent possible injuries and inconvenience to our customers, SCARPA has elected to recall the Fall 2017 line of Maestrale RS and Maestrale men’s ski boots. Consumers should immediately cease all use of the ski boots and return the ski boots to SCARPA North America, as provided in more detail below, for repair and replacement of the shell.
What is the problem with the Fall 2017 Maestrale RS and Maestrale men’s ski boots?
SCARPA is conducting this voluntary recall because SCARPA became aware that under certain conditions, the boot shell may crack, which may render the boots unusable for skiing.
Can I fix the problem or have it repaired?
Yes. Consumers should return the recalled products to SCARPA immediately pursuant to the recall procedures described below and SCARPA will repair and replace the outer shell at no cost to you.
Is there a date code or serial number I need to know to determine if my product is subject to the recall?
Yes. This recall only affects the Fall 2017 Maestrale boots with style number #12047/501.1, and the Fall 2017 Maestrale RS boots with style number #12046/501.1. Please see the Important Safety Notice posted above on this page for additional information and photographs of the recalled product.
What should I do with a product subject to the recall?
You should immediately cease using all affected Fall 2017 Maestrale Line ski boots and return them as soon as possible to SCARPA North America for replacement. (See below paragraph “What is the recall procedure?”)
What is the recall procedure?
Consumers should immediately cease using the affected Fall 2017 Maestrale Line ski boots and return the boots to SCARPA North America directly. Consumers can contact SCARPA North America, Inc. by phone toll-free at 866-998-2895 from 8 a.m. to 5 p.m. MST Monday through Friday or by email at [email protected] to arrange for the return of the boots for repair and replacement of the shell.
What should I do if I purchased products subject to this recall on the Internet?
The recall procedure is the same for products purchased on the Internet, from authorized SCARPA dealers, or directly from SCARPA. (See above paragraph “What is the recall procedure?”)
What should I do if I purchased used products subject to the recall?
Consumers who purchased used Fall 2017 Maestrale RS or Maestrale ski boots should immediately cease using the ski boots and follow the recall procedure described in the above paragraph “What is the recall procedure?”
My product appears to be working fine. Can I continue to use it?
Even though your product appears to be safe, the boot shell may still crack under certain conditions, which may render the boots unusable for skiing and increase the likelihood of injury.
What could happen if I don’t return the affected Maestrale boots to SCARPA and continue using the boots?
If the boot shell cracks, the boots may be unusable for skiing, you may suffer from frostbite, and/or in a worse case scenario, you may be injured if the shell cracked while skiing in extreme, steep, or tree filled terrain. Therefore, the affected Fall 2017 Maestrale Line ski boots must no longer be used. If you do not return the boots to SCARPA as provided herein, your boots will not be repaired.
Is there a serious risk of injury?
Although no injuries have been reported, injuries could occur. The risk is that a skier using the recalled ski boots could suffer from frostbite or a fall if the ski boot shell cracked while in use. All falls pose the risk of injury and falls in extreme terrain pose the risk of serious injury or death. Therefore, the recalled products must not be used.
How much will it cost me to return the boots?
The return is free of charge for the consumer. Consumers returning the recalled product will have the shell replaced and receive their boots after the repair is completed. SCARPA will repair and return them to you as soon as possible.
Are any other SCARPA ski boots involved in the voluntary recall?
No, only the Fall 2017 Maestrale RS and Maestrale men’s ski boots are subject to the voluntary recall.
Where can I find more information?
For more information, you can call SCARPA toll-free at (866) 998-2895 from 8 a.m. to 5 p.m. MST Monday through Friday, review the information above on this page, or email SCARPA at [email protected] for further assistance.