Finding the proper fit for your SCARPA performance footwear is critically important. Improper sizing of your footwear can lead to hotspots, blisters or worse. Most of our SCARPA footwear is based upon the Euro (Continental) size scale, where one whole Euro size equals 6.6mm. Compared to the standard US size scale, where one whole size equals 8.46mm, the Euro size scale offers smaller increments between each size, so that you can find a more precise fit. SCARPA ski boots are based upon the Mondopoint size scale, which is a millimeter measurement. You can click on our size chart here/below for a more detailed explanation, conversion chart and sizing recommendations.
Please go to our Dealer Locator to find the nearest authorized SCARPA retailer.
Yes! We offer several different laces and lengths to choose from that are made by the original manufacturer. You can check out availability here.
We ship products to North and Central America. If you are outside of these areas, please go to the dealer locator on www.scarpa.net to find a retailer or distributor in your area.
No. Unfortunately, we are no longer providing customer pickup as a shipping method. Please select the shipping method of your choice at checkout.
SCARPA North America shares your concerns about product safety and we continuously endeavor to ensure that our products comply with applicable safety and health requirements. California’s Proposition 65 (“Prop 65”) requires that manufacturers warn California consumers of products that contain, or may contain, certain chemicals known to the State of California to cause cancer or birth defects or other reproductive harms. SCARPA joins many other outdoor companies in issuing these Prop 65 warnings. As a result, the following notice will be posted on SCARPA products that may contain Prop 65 chemicals:
"[IMAGE] WARNING: This product can expose you to chemicals including hexavalent chromium, formaldehyde, and perfluorinated compounds, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov."
We provide this warning to ensure the safety of our customers and pursuant to Prop 65 and California law. For more info, please visit https://oehha.ca.gov/proposition-65.
Yes! We offer many replacement and repair parts to choose from that are made by the original manufacturer. You can check out availability here.
To receive the latest information on SCARPA and our products, please subscribe to our newsletter by entering your email address in the appropriate field at the bottom of our home page or by clicking here.
To unsubscribe from the Newsletter, simply click on the unsubscribe link at the bottom of the Newsletter.
Yes, you have reached the official SCARPA® North America website! There has recently been a spike in internet fraud with websites, Instagram accounts, and Facebook profiles pretending to sell SCARPA® products. Please only purchase items from www.scarpa.com and read this article for more tips on how to spot fraudulent websites.
Yes, we do! To receive free SCARPA® stickers, please mail us a self-addressed, stamped envelope (SASE) to: SCARPA North America, 3550 Frontier Ave, Unit E, Boulder CO, 80301. Please note, we will not send out stickers with out a SASE.
If you are a retail customer, you can return your SCARPA product within 30 days of purchase as long as it is in new, unused condition. You will need to log into your account, or if you did not create an account at the time of purchase, you will need to create one before you can request a Return Merchandise Authorization (RMA). Once you are logged in you will see what products are eligible for return. Select the product(s) you wish to return, and follow the instructions for sending the product back to SCARPA N.A. If you need a different size, please re-order the size you need via the site and we’ll credit you when we’ve received and processed your return. There are no returns eligible for Pro or EP customers.
All SCARPA products are warranted to the original buyer for 1 year from the time of purchase. If you think you have a warranty situation, or you have a product that needs to be repaired or serviced, please go to our Warranty & Repair page to fill out the Product Service Request form and follow the provided instructions. SCARPA will evaluate your request once it arrives, and update you once we have a determination or repair estimate.
If you believe that there is a problem with your product you can use your return shipping label included in the order to return the product for a refund. Make sure to fill out the return form and include it in the box. If you are a PRO consumer, please contact our Customer Service at [email protected].
Use the return form and shipping label that you received with your package and follow the return procedure. Products being returned must meet the following conditions: - The products must be in new, "Factory Fresh" condition. - The products are returned within 30 days of receipt. - The products are in their original, undamaged packaging. Packages opened with care are not considered damaged. Once you have completed the return form, please enclose it with the product you wish to return. If you return the product in accordance with the SCARPA return procedure, SCARPA will issue a refund within 14 days of receiving the return. Note that depending on your bank's processing time that it could take additional time for this to be reflected in your account. Please contact our Customer Support for further information if needed at [email protected].
SCARPA will issue a refund within 14 days of receiving the return. Your refund will be issued automatically upon processing of the return. Once processed, you should receive your refund within 2-7 business days depending on your bank's processing time.
If the amount refunded does not match your order and you believe there has been a mistake, please contact our Customer Support at [email protected].
Shipping fees are not refundable unless otherwise noted or agreed upon by SCARPA.
Items cannot be exchanged, but may be returned. If the product is returned in accordance with the SCARPA return procedures and meets the refund conditions, you will receive a full refund.
A flat $8 fee is charged for use of the included return label; no other fees are charged to retail customer. PRO/EP's are charged a 5% restocking fee for returned items.
If you were shipped an incorrect item, please contact our Customer Support by phone at 303-998-2895 or by email at [email protected]. We will arrange collection of the incorrect items and ship the correct item as fast as we can.
You will need to have the product assessed by our product services team to determine if your product falls under our warranty guidelines. Please follow this linkto start the determination process.
You can read SCARPA’s warranty policy at scarpa.com under "warranty" or by clicking here.
In most cases we will be able to evaluate the warranty claim, however, depending on where you purchased the product, you may need to return to the retailer in order to file the claim. Please follow this link to start the warranty assessment process through SCARPA directly. To speak to our Product Services team, please contact them at [email protected]
If your delivery is late, please contact our Customer Service at [email protected]
Yes, your order will be sent to the person and address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.
When your order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account page.
By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab. Click "Track package" in the new window that opens, and you will be redirected to the delivery service's website.
We do not require signature for delivery, so the package will be left for you while you are out.
We have 3 service providers for US customers: FedEx, UPS, and USPS. Your package will be delivered with the service you select. Note, USPS Priority Mail is also the only service that can deliver to PO Boxes, APO or FPO sites.
We do our best to deliver your products as quickly as possible. Our system does not enable us to change your delivery address or your order once you have submitted it.
When you are ready to make your purchase, go to your shopping cart (or click on the shopping cart button in the upper right corner of the page). When you are ready to confirm your order, enter your Promotional Code or Gift Code in the box provided for this purpose. Click on the question "Do you have a promotional code?". This will open a box for you to complete. Enter your code, written exactly as you received it. Please ensure that you do not add any extra spaces before or after the promotional code. This could happen if you copy-paste the code from an email or other electronic communication. After entering the code, click OK. Once your promotional code is confirmed and accepted, the discount is applied.
To ensure that orders reach our customers as soon as possible, they are processed as soon as they are placed. Once your order is confirmed, it is impossible to make any changes or cancellations. If you are not satisfied with your items when they arrive and you are a retail customer, you may return them back to our warehouse as long as they are in “like new”, resellable condition.
Once you have placed your order, you will automatically receive an e-mail with a detailed summary of your purchases. Please ensure that the email address used to place your order is correct as all information regarding your order will be sent to this address. If you haven't received an order confirmation email, please contact our Customer Service at [email protected]. You can also check the status of your order by visiting the Order Tracking page under Your Account.
At scarpa.com, you can pay by credit card: Visa, Mastercard, or American Express. We do not accept Discover cards. Please note that if you are ordering from outside the USA, your Bank may apply additional fees due to the international bank transfer payment.
The total order value will be charged to your card when your order is placed.
If your payment is declined, please check that your card number and expiration date are correct. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone at 303-998-2895.
Your invoice is automatically printed out when your order is shipped. This includes the invoicing address you provided when placing your order. Please ensure that it is correct as changes cannot be made on an invoice once the order is processed.
Orders are processed and shipped Monday to Friday, 8am to 5pm. We generally ship orders the next business day after we receive the order, however, please allow to up to 3 business days for your order to ship out for ground & 2-day shipping options.
We only ship within the US and Canada.
Shipping costs are calculated at checkout and are determined by your destination.
Please refer to our Shipping Policy
303.998.2895
MON - FRI 10am - 4pm MST
Colorado, USA
SCARPA North America, Inc.
3550 Frontier Ave Unit E
Boulder, Colorado
80301 USA
